Virgin Money chatbot scolds customer who typed 'virgin'

[usonian]

FT, archived at https://archive.ph/gGVgt#selection-1519.0-1519.55

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

In a post last week on social media site LinkedIn, David Birch, a fintech commentator and Virgin Money customer, shared a picture of his online conversation with the bank in which he asked: “I have two ISAs with Virgin Money, how do I merge them?”

The bank’s customer service tool responded: “Please don’t use words like that. I won’t be able to continue our chat if you use this language,” suggesting that it deemed the word “virgin” inappropriate.

“Rest assured, we are working on it,” the bank said (on LinkedIn). “This specific chatbot is one that had been scheduled for improvements which will be coming soon to customers.”

Oh, the prudish Brits .....

[Think. Again.]

1. Maybe it IS intelligent, and it was the word "money" it found repulsive.

[some_of_us_are_sane]

2. LOL!!!!!