AAAAARRRRGGGGHHHHH!!!!!!

[madamesilverspurs]

Last edited Fri Feb 7, 2025, 04:37 PM - Edit history (1)

Just got off the phone with Roku support, two hours spent trying to get the audio back on my TV. They kept sending a code to my email, it wasn't showing up in my inbox. They had me try to restart the TV using the QR code, same issue with email. After putting me on hold for several minutes, they finally told me that the problem is with their server and I need to call them back in an hour to start over. Some days I do miss the rabbit ears with tin foil flags. grrrrrrrrrr.............

UPDATE --- just had the followup call, they actually told me to call back when there is someone here to help! Interesting customer support, yes?!


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[SWBTATTReg]

1. Maybe you can get the Closed Caption working at least, use that until they figure out what's going on?

[madamesilverspurs]

2. Didn't think of that at the time.

Now when I power on the TV it's stuck on the roku help screen, can't navigate away from it.
Thanks for the suggestion, though.


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[SWBTATTReg]

3. Gosh, you're not having any luck w/ this today!! I don't have much experience w/ ROKU, so unable to help, other than

perhaps turning that box on and off. Maybe it'll reboot the roku? Good luck!

[Fla Dem]

4. Are you getting volume on other channels?

I know you can have just roku, but I also have regular access thru xfinity.

[eppur_se_muova]

5. They actually have Customer Support ?? That's news to me. nt