FOLLOW UP Some advice, please. My friend rented a computer

[Marthe48]

Last edited Mon Feb 5, 2024, 04:02 PM - Edit history (1)

My friend had decided not to replace her laptop, and went to the library. Then she had an injury and surgery, so she is at home. I suggested she rent a laptop, to help pass the time. She got one from Rent a Center. They delivered it, but won't help her get online. Her cable company sent someone, and while they were there, her sister stopped by, but no one could offer her advice on how to proceed. My friend kept saying the computer has to be registered, which seems to require her setting up an account with Microsoft. I had no idea it was going to be more than renting a computer. Figured she could turn it on, it would pick up her network and go.

Does anyone know what steps are involved to get her online? I did a quick Google search while I was on the phone with her but didn't see anything useful. If I can get some guidance, I might be able to talk to her and help her on the phone. She said she might just give up and send it back.

Any help is sure appreciated.

My friend returned the laptop to the rental store, unused. At least getting it and returning it was easy :/ She is much better, and back out and about