A US flyer tracked his lost luggage back to London. American said go pick it up from the airport.

[Eugene]

Source: Business Insider

A US flyer tracked his lost luggage back to London and was told by American to go pick it up from the airport — even though he was 4,000 miles away in North Carolina

Grace Dean
Wed, July 20, 2022 at 8:41 AM·4 min read

The day after he got home from a trip to Europe, North Carolina native Jamie O'Grady got a text from a stranger saying he'd just found his missing luggage lying in baggage reclaim at London Heathrow.

Speaking to Insider, O'Grady said he told American Airlines about the text, only for the airline to ask him to collect the bag himself, even though he was 4,000 miles away.

O'Grady flew from Faro, Portugal on July 9 and arrived in Raleigh, North Carolina the next day following a layover at Heathrow. He'd booked the flights through American Airlines, though the first leg of the flight appears to have been operated as a codeshare with Finnair.

-snip-

Link to tweet

In April, roughly one in every 140 bags on flights operated by American Airlines or its branded codeshare partners were mishandled, according to a report by the US Department of Transport.

This is higher than the proportion of bags mishandled by Southwest, Delta, and United, and is also considerably higher than the proportion of American Airlines bags mishandled in April 2021.

-snip-

Read more: https://news.yahoo.com/us-flyer-tracked-lost-luggage-124130960.html