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Lefta Dissenter

(6,668 posts)

2. Chewy is definitely customer-nurturing

Reply to BlueKota (Original post)

Sat Feb 8, 2025, 02:38 PM

Feb 8

When my little Teddy passed away last summer, just weeks short of his sixteenth birthday, I asked Chewy about returning some of the unopened heart medication and pain med that I had bought for him. They immediately refunded what I had paid for those, which was about $160. They also suggested that I could donate the drugs, or do whatever I wanted with them, and they sent me a lovely little bouquet of flowers and a hand-signed card.

Very sweet.